A pipe burst in our finished basement and ruined the carpeting. We started work with a different company to restore the basement and upgrade to a wood-look flooring. That company was slow and not at all thorough. We switched to Floor Coverings International and discovered how easy and quick it can be to work with a company with competent employees! It was easy to book an appointment with Kevin so that he could bring their mobile showroom to my house (I have 2 young children and traveling to a showroom to select flooring is difficult) for me to select flooring (we selected a vinyl product called CoreTec Plus). He was very thorough, personable, and clear on what he would recommend and why. He explained costs to me and there were no surprise charges in the estimate or the final bill. The project was finished very quickly and efficiently, all staff were courteous, friendly, prompt, and respectful. We are so happy to be able to use our family room again!
quality and timing of service.
Good price. Good sales pitch. We were a little disappointed that a tack strip was left out on the floor.
i still have some bumps in the rug but it is myuch better. NJB
The crew showed up right on time and went to work immediately taking just one business day to complete our entire main floor. They were considerate and receptive to any questions we had throughout the process. The floors turned out amazing. It feels as though we are living in a new home. Would highly recommend FCI of Madison to anyone looking for new flooring installation.
Im,not real happy with the seam treatment at this point. They tell us that it will take care of itself in the future. Right now the seam is still noticeable.The people involved were very good.I have no complaints with them
I am very happy with the end result. I have already recommended your company to a friend. Thank you!
Being $1000 Dollars over estimate and still having a significant slant in the floor is pretty disappointing for us. I'm not sure how the estimate could be so far off as the slant was measured beforehand. I had hours to decide whether to spend a extra $2000 to have it completely flat or not. Not a great experience. On a plus side everyone we delt with was very nice.
The quotes need to explain more the job and materials and less policy and projection.
Troll Home Maintenance
Large selection and good quality of available products. Installers worked efficiently and did good work.